Privacy Policy

Last updated: March 14, 2025

Thank you for choosing to be part of our community at Candlelilla Co. We are committed to protecting your personal information and value your privacy. This Privacy Policy outlines how we collect, use, and protect the information you provide when visiting our website or making a purchase. If you have any questions or concerns, please contact us at hello@candlelilla.com.

1. Information We Collect

We collect the following types of personal information when you visit our website, sign up for our newsletter, or make a purchase:

• Account Information: When you create an account or make a purchase, we may collect information such as your name, email address, shipping address, billing address, phone number, and payment details.

• Email Sign-Up: If you sign up for our email list, we collect your email address to send you updates, promotions, and newsletters related to our products and services.

• Transaction Information: When you make a purchase, we collect your payment information (such as credit card details) through a secure payment processor.

• Other Information: When you participate in our events or surveys, we collect other information you provide in connection with these requests.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To process and manage your orders, payments, and returns made through our website

• To manage your account and preferences.

• To provide customer support and prevent/address service, security, technical issues at your request or send technical notices and other administrative messages.

• To communicate with you, for example via newsletters, promotional emails, or product updates about our offers, events and information that we think may be of interest to you, if you’ve opted into our email list.

• To improve our website and services based on user feedback.

• To respond to any of your questions, comments, or requests.

• To conduct research and surveys; to monitor and analyze trends, usage, and activities on our website.

• To comply with legal requirements, resolve disputes, or enforce our agreements.

3. How We Protect Your Information

We take the security of your personal information seriously. We use industry-standard encryption technologies to protect your data during transmission, and all sensitive information (such as payment details) are processed securely by trusted third-party payment processors.

However, the internet and emails are not guaranteed to be completely safe or secure. While we take every reasonable step to safeguard your data, it’s essential to take precautions to protect your personal information and be cautious of phishing attempts or suspicious links.

4. Sharing Your Information

We do not sell, rent, or share your personal information with third parties, except for the following:

• Service Providers: We may share your information with third-party vendors who assist in processing payments, shipping products, or sending marketing communications on our behalf. These service providers are only permitted to use your information to provide the services we request.

• Legal Requirements: We may disclose your personal information if required by law or if we believe such action is necessary to comply with legal obligations or protect the rights, property, or safety of our business or customers.

5. Email Communications

By signing up for our email list, you agree to receive promotional emails. You can unsubscribe at any time by clicking the “unsubscribe” link in the emails or by contacting us directly at hello@candlelilla.com and we will be happy to assist you.

6. Cookies and Tracking Technologies

Our website may use cookies and other tracking technologies to enhance your browsing experience. Cookies are small files placed on your device that help us analyze web traffic and personalize content. You can control cookies through your browser settings, but disabling cookies may impact your user experience.

7. Your Rights

You have the right to access, correct, or delete your personal information. To update your information or request its deletion, please contact us at hello@candlelilla.com.

8. Retention of Data

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, including any legal, accounting, or reporting obligations. We retain personal data for as long as needed to provide the services you have requested, fulfill contracts, or comply with our legal obligations.

In some cases, we may need to retain personal data to comply with legal, regulatory, or contractual obligations. For example, financial records may be retained for tax purposes. Once the data is no longer required, we take appropriate measures to securely delete or anonymize it, ensuring that it cannot be reconstructed or linked to an individual.

9. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Effective Date.” We encourage you to review this policy periodically to stay informed about how we protect your personal information.

10. Contact Us

If you have questions or comments about this Privacy Policy or our information practices, please contact us by email at hello@candlelilla.com.