Frequently Asked Questions
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Our candles are crafted for sensitive individuals in mind. We only use therapeutic-grade pure essential oils to scent our products. Our coconut-apricot wax candles and cotton wicks burn cleanly without releasing harmful toxins, making them a gentle and safe choice for your home and well-being.
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Every object carries energy. As a certified Usui Reiki Master, I infuse each candle with Reiki healing frequencies during the candle-making process. When used or placed in your space, this intentional energy can help to promote calm and balance and can be a tool for relaxation and mindfulness.
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Unlike factory-produced candles, each candle is poured by hand in small batches. As an aromatherapist, I formulate and test every scent blend, selecting specific essential oils for their therapeutic benefits. I then infuse each batch with Reiki energy to create a grounded and calming experience. They are free from any type of fragrance, dyes, or harmful chemicals ensuring a clean and safe burn.
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To get the most out of your candle, here are a few simple tips:
for the first burn, melt the wax all the way to the edges of the jar
always trim the wick to 1/4 inch before lighting
avoid burning the candle in drafty areas, keep out of reach of pets or children
to help retain the essential oil aroma, cover the candle with the bamboo lid after use
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Our candles are crafted to emit a gentle, natural aroma that won’t overwhelm. They are perfect for creating a calm, soothing atmosphere in bedrooms, meditation spaces, or anywhere you want to unwind.
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Yes, we take pride in using biodegradable and all-natural ingredients whenever possible. All our packaging is recyclable or reusable from our kraft boxes to the plastic-free packing materials. We aim to minimize our environmental footprint.
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Our jars are made to be recycled or repurposed. Once the candle is finished, clean out the remaining wax with warm water or by freezing the jar. Use them as planters, pen holders, or storage jars.
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Natural candles not only burn cleaner, but also create a healthier environment. Synthetic candles can release toxins into the air, which may trigger allergies or sensitivities. Our all-natural candles are a safe choice for your home.
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Yes! We create custom candles including unscented options or with essential oil blends for relaxation and balance, for example. Please contact us at hello@candlelilla.com to discuss custom orders.
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Yes! There is an option at checkout for you to add a personalized message to your gift.
Shipping
Most orders ship within 2-3 business days via USPS Priority Mail or UPS Ground. Once your order ships, please allow between 3 to 5 business days for delivery. You will receive an email once your order ships. If you order an item that is no longer available we will notify you via email and you can choose to be refunded or added to the waitlist.
If your order is delayed, lost or damaged, please contact us within 7 days of receiving your tracking number so we can resolve the issue.
We always want to make sure you receive your order, so if there are any concerns or questions with your order status, please contact us.
Exchanges
We hope you enjoy our handcrafted products! If something’s not right, please reach out and we will do our best to make it right.
Due to the handmade nature of our products, we don’t offer returns or exchanges unless an item arrives damaged or defective. Please contact us at hello@candlelilla.com and we will resolve the issue as soon as possible.